Frequently Asked Questions
Everything you need to know about your order and our gear.
What is the standard delivery time for orders within the UK?
Standard shipping typically takes 2-4 business days. We also offer express shipping options at checkout for those who need their gear faster.
How do I know what size to order?
We provide a detailed size guide on every product page. Our flannels and shirts are designed with a generous fit, so we recommend checking the measurements if you are between sizes.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your request.
Do you ship internationally from the UK store?
Yes, we ship to most European countries. Shipping costs and delivery times will be calculated at checkout based on your specific location.
How should I care for my Dixxon flannels?
To maintain the longevity of your apparel, we recommend machine washing cold with like colors and hanging to dry or using a low-heat tumble setting.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for your convenience.